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Error codeNetflixTVs and streaming devices

Netflix error UI-113

Couldn't connect to Netflix

Data on the device or a network issue is keeping Netflix from working, or the device is no longer supported.

Is Netflix down right now? Operational: 7 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.
Fix it

How to fix error UI-113

  1. Turn the device fully off for 15 seconds, then back on.

  2. Check More Details > Device: version 4.1.5 or lower means you need a different supported device.

  3. Sign out of Netflix and sign back in.

  4. Restart your modem and router, then test netflix.com/clearcookies in a browser on the same network.

  5. Contact your internet provider if the problem remains.

From Netflix's help pages: help.netflix.com, in our words. Checked on 5 November 2026. If the steps do not help, Netflix's own support is the next stop.

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