Netflix error codes

All 8 codes

• NW-2-5: Network connection error

  Means

  Your device took too long to reach Netflix. Netflix says this usually points to a connection problem on the device or the home network.

  First step

  On the error screen, open More Details and run the network check, or test another internet app. All steps

• UI-800-3: Device data needs refreshing

  Means

  Data saved on your device has to be refreshed, or a network problem kept the Netflix app from opening.

  First step

  Unplug the device for at least a minute, then plug it back in. All steps

• M7111-1331: Browser setting or plan blocks playback

  Means

  Netflix won't play in a web browser because a browser setting is blocking it, or your plan only allows watching on a phone or tablet.

  First step

  If you open Netflix from a bookmark, type www.netflix.com directly instead and update the bookmark. All steps

• NW-4-7: Couldn't connect to Netflix

  Means

  A data problem on the device or a network problem is blocking Netflix, or the device is no longer supported.

  First step

  Check More Details > Device: an SDK or platform version of 4.1.5 or lower means the device is no longer supported. All steps

• M7121-1331: Browser problem

  Means

  On a computer, this code usually means something is wrong with the web browser.

  First step

  Make sure your browser version meets Netflix's requirements; update it or switch to an HTML5-capable browser. All steps

• NW-3-6: Network problem reaching Netflix

  Means

  A problem on the network is stopping your device from reaching Netflix.

  First step

  Undo custom modem, VPN, proxy or DNS settings so the connection uses defaults. All steps

• NW-1-19: Device can't reach Netflix

  Means

  A network problem is preventing your device from connecting to Netflix.

  First step

  Check that your network allows streaming; public Wi-Fi, hotspots and satellite links may block it or be too slow. All steps

• UI-113: Couldn't connect to Netflix

  Means

  Data on the device or a network issue is keeping Netflix from working, or the device is no longer supported.

  First step

  Turn the device fully off for 15 seconds, then back on. All steps