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Common problemMy PeugeotiPhone and Android app
MyPeugeot app not showing trips or mileage
Bluetooth link to the car is blocked
On many models, trips and car data reach the app over Bluetooth when you switch the ignition off. Peugeot names other Bluetooth apps, battery saving on the phone, privacy mode and a wrong date on the car as common blockers. Trips under 300 metres are not shown.
How to fix it
Close other Bluetooth apps such as Spotify or Waze, open MyPeugeot first and wait for the "Connected to Vehicle" banner.
Select the right car in the app if your account has more than one VIN.
Take MyPeugeot off your phone's battery optimisation list.
Check that the date and time on the car's screen match your phone.
Turn off privacy mode on the touch screen and leave the "Connection sharing" box unticked when you pair the phone.
From My Peugeot's help pages: peugeot.co.nz, in our words. Checked on 11 November 2026. If the steps do not help, My Peugeot's own support is the next stop.
More common My Peugeot problems
- App won't connectRemote commands and car data fail to load
- Can't log inWrong password, old app version or country setting
- Battery level not updatingCharge data only loads when you refresh
- Pre-conditioning not workingBattery too low, doors unlocked or late schedule
- Remote Control won't activateActivation steps not finished or car needs update