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- Battery level not updating
Common problemMy PeugeotElectric and plug-in hybrid models
MyPeugeot app not showing current battery level or range
Charge data only loads when you refresh
With e-Remote Control, the charge level and range are fetched from the car when you ask for them. Peugeot says this takes up to a minute and breaks off if the phone switches between Wi-Fi and mobile data during the refresh.
How to fix it
Open the charge detail page and tap the circular arrow at the top right to refresh.
Wait up to a minute for the new figures to appear.
Stay on one connection while it loads, without switching between Wi-Fi and mobile data.
Make sure the car has good network coverage and has done a trip of at least 15 minutes in the last 7 days.
From My Peugeot's help pages: peugeot.co.nz, in our words. Checked on 11 November 2026. If the steps do not help, My Peugeot's own support is the next stop.
More common My Peugeot problems
- App won't connectRemote commands and car data fail to load
- Can't log inWrong password, old app version or country setting
- Trips not showingBluetooth link to the car is blocked
- Pre-conditioning not workingBattery too low, doors unlocked or late schedule
- Remote Control won't activateActivation steps not finished or car needs update