Common My Peugeot problems

Common problems

• App won't connect: Remote commands and car data fail to load

  Means

  The app reaches the car over the mobile network, so remote commands and live data fail when the car has no signal. Peugeot says the services also need privacy mode off and at least one drive of 15 minutes every 7 days.

  First step

  Check that the car is parked where there is good mobile coverage. All steps

• Can't log in: Wrong password, old app version or country setting

  Means

  Sign-in fails when the details are wrong or the app is out of date. Peugeot says a new app version may ask you to change your password, and iPhone users sometimes need to reset the country in the app.

  First step

  Check that your email address and password are typed correctly. All steps

• Trips not showing: Bluetooth link to the car is blocked

  Means

  On many models, trips and car data reach the app over Bluetooth when you switch the ignition off. Peugeot names other Bluetooth apps, battery saving on the phone, privacy mode and a wrong date on the car as common blockers. Trips under 300 metres are not shown.

  First step

  Close other Bluetooth apps such as Spotify or Waze, open MyPeugeot first and wait for the "Connected to Vehicle" banner. All steps

• Battery level not updating: Charge data only loads when you refresh

  Means

  With e-Remote Control, the charge level and range are fetched from the car when you ask for them. Peugeot says this takes up to a minute and breaks off if the phone switches between Wi-Fi and mobile data during the refresh.

  First step

  Open the charge detail page and tap the circular arrow at the top right to refresh. All steps

• Pre-conditioning not working: Battery too low, doors unlocked or late schedule

  Means

  Remote heating and cooling has set conditions. Peugeot says it will not run below 50% charge on an electric car or below 20% on a plug-in hybrid that is not charging, with the doors unlocked, or when a schedule is set less than 45 minutes ahead.

  First step

  Lock the doors and the boot before you start it. All steps

• Remote Control won't activate: Activation steps not finished or car needs update

  Means

  Remote Control and e-Remote Control need a trusted phone number, a security code and a Bluetooth link made inside the car. Peugeot says the steps must be done within 6 days or the service is cancelled, and the car may need a software update first.

  First step

  Finish all activation steps in the app within 6 days of subscribing. All steps