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Common problemMy PeugeotiPhone and Android app
MyPeugeot app won't connect to the car
Remote commands and car data fail to load
The app reaches the car over the mobile network, so remote commands and live data fail when the car has no signal. Peugeot says the services also need privacy mode off and at least one drive of 15 minutes every 7 days.
How to fix it
Check that the car is parked where there is good mobile coverage.
Drive the car for at least 15 minutes once every 7 days.
Turn off privacy mode on the car's touch screen so it can share data.
Check that you have finished subscribing to and activating the service.
If it still fails, contact Peugeot customer support through the form in the app and send the analysis logs it asks for.
From My Peugeot's help pages: peugeot.ie, in our words. Checked on 11 November 2026. If the steps do not help, My Peugeot's own support is the next stop.
More common My Peugeot problems
- Can't log inWrong password, old app version or country setting
- Trips not showingBluetooth link to the car is blocked
- Battery level not updatingCharge data only loads when you refresh
- Pre-conditioning not workingBattery too low, doors unlocked or late schedule
- Remote Control won't activateActivation steps not finished or car needs update