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Common problemMy PeugeotiPhone and Android app
Can't log in to the MyPeugeot app
Wrong password, old app version or country setting
Sign-in fails when the details are wrong or the app is out of date. Peugeot says a new app version may ask you to change your password, and iPhone users sometimes need to reset the country in the app.
How to fix it
Check that your email address and password are typed correctly.
Reset your password with the "Forgotten password" link on the login page.
Update MyPeugeot from the app store and change your password if the app asks you to.
Reinstall the app if you still cannot sign in.
On iPhone, change the country on the login page, restart the app, then switch back to your own country and try again.
From My Peugeot's help pages: peugeot.co.nz, in our words. Checked on 11 November 2026. If the steps do not help, My Peugeot's own support is the next stop.
More common My Peugeot problems
- App won't connectRemote commands and car data fail to load
- Trips not showingBluetooth link to the car is blocked
- Battery level not updatingCharge data only loads when you refresh
- Pre-conditioning not workingBattery too low, doors unlocked or late schedule
- Remote Control won't activateActivation steps not finished or car needs update