Mercedes me remote start stopped working after the free trial

Complimentary period for remote services ended

Remote services such as Remote Engine Start are free for a set period. Mercedes-Benz USA says most remote services stop working when the trial ends, while services that do not expire keep running.

Is Mercedes Me down right now? Operational: 0 problem reports in the last hour. If it were down for everyone, this problem could come from there; right now it looks normal.

Fix it

How to fix it

Check in the app which services are still active.
Log in to the Mercedes-Benz connect store at shop.mbusa.com/en-us/connect and buy the service again.
Make sure the car has a mobile connection, as the service starts once the car is online.
Allow up to 48 hours for activation, depending on coverage.

From Mercedes Me's help pages: mbusa.com, in our words. Checked on 11 November 2026. If the steps do not help, Mercedes Me's own support is the next stop.

Mercedes me remote start stopped working after the free trial

How to fix it

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