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Common problemMercedes MeiPhone and Android app
Can't log in to the Mercedes me app
Typo in the Mercedes me ID or password
Mercedes-Benz says the most common reason is a typing error in the email address or password. Your Mercedes me ID is the email you registered with, or a mobile number on some older accounts.
How to fix it
Check the email address and password for typing errors.
Use exactly the details you registered with, which may be a mobile number on an older account.
Tap "Forgot password" on the login screen and follow the email you receive.
Contact the Mercedes-Benz Customer Assistance Center if you have forgotten all your login details.
From Mercedes Me's help pages: mercedes-benz.co.za, in our words. Checked on 11 November 2026. If the steps do not help, Mercedes Me's own support is the next stop.
More common Mercedes Me problems
- App won't connectCar has no mobile signal or service is off
- Activation code not shownCar offline when the code is sent
- Remote lock not availableIdentity check still needed
- Car missing from appVehicle removed, not yet handed over or co-user access ended
- Remote services expiredComplimentary period for remote services ended