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Common problemMercedes MeiPhone and Android app
Mercedes me app won't connect to the car
Car has no mobile signal or service is off
The app reaches the car over the mobile network. Mercedes-Benz says reception can fail in places like underground car parks, and any change you make in the app only reaches the car once it is back online.
How to fix it
Drive the car into the open for a short while so it can get a mobile data connection.
Wait 20 to 30 minutes after changing a service in the app, as it takes time to reach the car.
Check under "Manage services" on the vehicle page that the service is switched on.
Follow the steps in any error message, and contact Mercedes-Benz if the error comes back.
From Mercedes Me's help pages: mercedes-benz.com.hk, in our words. Checked on 11 November 2026. If the steps do not help, Mercedes Me's own support is the next stop.
More common Mercedes Me problems
- Can't log inTypo in the Mercedes me ID or password
- Activation code not shownCar offline when the code is sent
- Remote lock not availableIdentity check still needed
- Car missing from appVehicle removed, not yet handed over or co-user access ended
- Remote services expiredComplimentary period for remote services ended