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Common problemMercedes MeiPhone and Android app
Mercedes me app remote lock and unlock not available
Identity check still needed
For security, Remote Door Locking and Unlocking and some location services need an identity check. Mercedes-Benz says online activation alone does not switch them on.
Fix it
How to fix it
Book a visit with your authorised Mercedes-Benz dealer.
Bring a valid identity document and the car's registration documents.
Let the dealer activate the services once your identity is checked.
Set a Mercedes PIN in the app under Profile, Settings, since some services ask for it.
From Mercedes Me's help pages: mercedes-benz.com.hk, in our words. Checked on 11 November 2026. If the steps do not help, Mercedes Me's own support is the next stop.
More
More common Mercedes Me problems
- App won't connectCar has no mobile signal or service is off
- Can't log inTypo in the Mercedes me ID or password
- Activation code not shownCar offline when the code is sent
- Car missing from appVehicle removed, not yet handed over or co-user access ended
- Remote services expiredComplimentary period for remote services ended