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Common problemMercedes MeiPhone and Android app
Car not showing in the Mercedes me app
Vehicle removed, not yet handed over or co-user access ended
Mercedes-Benz lists a few causes: a new car not yet handed over, a main user who removed your co-user access, or the car being deleted from the account.
Fix it
How to fix it
Add the car again under "My vehicles", "Add vehicle" with its VIN.
If you are a co-user, ask the main user to invite you again.
Accept a co-user invitation within five days, while logged in with the right account.
For a new car not yet delivered, wait for the handover, when the dealer usually adds it to your account.
From Mercedes Me's help pages: mercedes-benz.com.hk, in our words. Checked on 11 November 2026. If the steps do not help, Mercedes Me's own support is the next stop.
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