Common Mercedes Me problems

Common problems

• App won't connect: Car has no mobile signal or service is off

  Means

  The app reaches the car over the mobile network. Mercedes-Benz says reception can fail in places like underground car parks, and any change you make in the app only reaches the car once it is back online.

  First step

  Drive the car into the open for a short while so it can get a mobile data connection. All steps

• Can't log in: Typo in the Mercedes me ID or password

  Means

  Mercedes-Benz says the most common reason is a typing error in the email address or password. Your Mercedes me ID is the email you registered with, or a mobile number on some older accounts.

  First step

  Check the email address and password for typing errors. All steps

• Activation code not shown: Car offline when the code is sent

  Means

  To link the car to your account, Mercedes-Benz sends a verification code that shows on the car's display after you start it. Mercedes-Benz says it will not arrive if the car has no mobile signal, for example in an underground car park.

  First step

  Start the engine and make sure the car has mobile signal, away from underground car parks. All steps

• Remote lock not available: Identity check still needed

  Means

  For security, Remote Door Locking and Unlocking and some location services need an identity check. Mercedes-Benz says online activation alone does not switch them on.

  First step

  Book a visit with your authorised Mercedes-Benz dealer. All steps

• Car missing from app: Vehicle removed, not yet handed over or co-user access ended

  Means

  Mercedes-Benz lists a few causes: a new car not yet handed over, a main user who removed your co-user access, or the car being deleted from the account.

  First step

  Add the car again under "My vehicles", "Add vehicle" with its VIN. All steps

• Remote services expired: Complimentary period for remote services ended

  Means

  Remote services such as Remote Engine Start are free for a set period. Mercedes-Benz USA says most remote services stop working when the trial ends, while services that do not expire keep running.

  First step

  Check in the app which services are still active. All steps