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Common problemMercedes MeiPhone and Android app
Mercedes me activation code not showing in the car
Car offline when the code is sent
To link the car to your account, Mercedes-Benz sends a verification code that shows on the car's display after you start it. Mercedes-Benz says it will not arrive if the car has no mobile signal, for example in an underground car park.
How to fix it
Start the engine and make sure the car has mobile signal, away from underground car parks.
Tap "Request new verification code" in the app if the code does not appear.
Use the code within 30 days, and keep in mind a new one can only be requested twice.
Or press the Info Call button or call "MB Contact" from the car and ask for the code to enable Digital Extras.
From Mercedes Me's help pages: mercedes-benz.com.hk, in our words. Checked on 11 November 2026. If the steps do not help, Mercedes Me's own support is the next stop.
More common Mercedes Me problems
- App won't connectCar has no mobile signal or service is off
- Can't log inTypo in the Mercedes me ID or password
- Remote lock not availableIdentity check still needed
- Car missing from appVehicle removed, not yet handed over or co-user access ended
- Remote services expiredComplimentary period for remote services ended