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Common problemMEGA
MEGA 2FA code not working
Phone clock out of sync or lost device
MEGA says a rejected two-factor code is often caused by the time on your phone not being synced. If you lost the phone with the authenticator app, only your recovery key can get you back in.
Fix it
How to fix it
Set your phone to update its date and time automatically.
On iPhone, go to Settings, General, Date and Time, and turn on Set Automatically.
Check the help pages of your authenticator app if codes still fail.
If you lost the device, tap Forgot password and choose Yes, I have my recovery key.
From MEGA's help pages: help.mega.io, in our words. Checked on 11 November 2026. If the steps do not help, MEGA's own support is the next stop.
More
More MEGA errors and common problems
- Download limit reachedFree download limit per IP address
- Storage fullAccount is over its storage limit
- Link not workingDeleted file, removed link or wrong key
- Website not loadingOld cache, extensions or a blocked connection
- App not workingOld app version or bad cached data
- Invalid email address or passwordLogin details are wrong or your IP is blocked
- Temporary errorDownload interrupted for an unknown reason