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Common problemMEGAiPhone and Android app
MEGA app not working
Old app version or bad cached data
MEGA says most problems with its phone app go away after reinstalling it. An outdated version or a bad cache can also cause errors.
Fix it
How to fix it
Update the MEGA app from the Play Store or App Store.
Clear the app's cache.
Close the app, restart your phone and open it again.
Make sure you know your password, then uninstall and reinstall the app; your files stay safe.
From MEGA's help pages: help.mega.io, in our words. Checked on 11 November 2026. If the steps do not help, MEGA's own support is the next stop.
More
More MEGA errors and common problems
- Download limit reachedFree download limit per IP address
- Storage fullAccount is over its storage limit
- Link not workingDeleted file, removed link or wrong key
- Website not loadingOld cache, extensions or a blocked connection
- Login code not acceptedPhone clock out of sync or lost device
- Invalid email address or passwordLogin details are wrong or your IP is blocked
- Temporary errorDownload interrupted for an unknown reason