MEGA errors and common problems

Download limit reached: Free download limit per IP address

Means

Free users and people without an account can only download a certain amount from one IP address in six hours. MEGA says the limit depends on your location and how busy its network is, so a shared IP or VPN can hit it without you downloading much.

First step

Wait for the limit to reset, as MEGA counts data from the past six hours. All steps

Storage full: Account is over its storage limit

Means

When you go over your storage limit you can no longer upload, sync, back up or use Camera uploads. MEGA locks the account after 30 days over the limit and can delete the data later.

First step

Delete files you no longer need to get under your limit. All steps

Link not working: Deleted file, removed link or wrong key

Means

A shared link stops working when the file was deleted or moved to the Rubbish bin, the link was removed or expired, or the decryption key or password is wrong. MEGA can also disable links that break its terms.

First step

Ask the person who shared it to check the decryption key or password they sent. All steps

Website not loading: Old cache, extensions or a blocked connection

Means

A blank MEGA page usually comes from old cached data in the browser. Script errors point to a VPN, proxy, antivirus or a browser extension getting in the way, and some internet providers block MEGA.

First step

Close all browser tabs, open a new window and clear all cached data. All steps

App not working: Old app version or bad cached data

Means

MEGA says most problems with its phone app go away after reinstalling it. An outdated version or a bad cache can also cause errors.

First step

Update the MEGA app from the Play Store or App Store. All steps

Login code not accepted: Phone clock out of sync or lost device

Means

MEGA says a rejected two-factor code is often caused by the time on your phone not being synced. If you lost the phone with the authenticator app, only your recovery key can get you back in.

First step

Set your phone to update its date and time automatically. All steps

Invalid email address or password: Login details are wrong or your IP is blocked

Means

MEGA shows this when the email or password does not match. It can also happen when saved browser details are old, or your IP is blocked after too many failed logins.

First step

Type the email and password by hand with no spaces, and check Caps Lock. All steps

Temporary error: Download interrupted for an unknown reason

Means

MEGA shows this during a download when the exact cause is not known yet. It can be a problem on MEGA's side or something cutting your link to its servers.

First step

Check that security software or your connection is not getting in the way. All steps