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Common problemMEGA
MEGA link not working
Deleted file, removed link or wrong key
A shared link stops working when the file was deleted or moved to the Rubbish bin, the link was removed or expired, or the decryption key or password is wrong. MEGA can also disable links that break its terms.
Fix it
How to fix it
Ask the person who shared it to check the decryption key or password they sent.
Ask them to create a new link if the old one was removed, expired or the file was restored.
If you own the file, check it looks right in your Cloud drive, then make a new link.
Set a new expiry date if the old one has passed.
From MEGA's help pages: help.mega.io, in our words. Checked on 11 November 2026. If the steps do not help, MEGA's own support is the next stop.
More
More MEGA errors and common problems
- Download limit reachedFree download limit per IP address
- Storage fullAccount is over its storage limit
- Website not loadingOld cache, extensions or a blocked connection
- App not workingOld app version or bad cached data
- Login code not acceptedPhone clock out of sync or lost device
- Invalid email address or passwordLogin details are wrong or your IP is blocked
- Temporary errorDownload interrupted for an unknown reason