HBO Max outages and problems
In the past 24 hours, 231 user reports came in for HBO Max. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 11 reports, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
HBO Max in October 2026
- Problem reports in October (since 27 October)
- 235
Monthly report for October 2026
What people said was wrong in recent problem reports for HBO Max, as a share of those reports:
- 38% Video Streaming
- 29% Server Connection
- 26% App
- 6% Login
Where HBO Max problem reports come from
Recent reports came from 75 areas. The most came from around New York City, NY, Washington, DC and Dallas, TX. Share of recent reports by area, named after its biggest town:
- 8% New York City, NY
- 4% Washington, DC
- 3% Dallas, TX
- 3% Denver, CO
- 3% Miami, FL
- 3% Phoenix, AZ
From 221 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
HBO Max problem spikes, last 30 days
Since 27 October, HBO Max had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix HBO Max not working
HBO Max is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach hbomax.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not HBO Max.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While HBO Max is down: what to use instead
- Web browser Use the service in a web browser when the phone or TV app will not load, because the site can work if the app is the only problem.
- Netflix Switch to Netflix for a film or series if you want another subscription service while the app is unavailable.
- Prime Video Open Prime Video if you already have Amazon Prime and want a film or show without waiting on the app.
- Disney+ Try Disney+ for family films and series when you need something else to watch during an outage.
When people report HBO Max problems
The busiest hour for reports about HBO Max is 02:00 to 03:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 1.2 reports on an average day
- 01:00 to 02:00: 1.3 reports on an average day
- 02:00 to 03:00: 1.6 reports on an average day
- 03:00 to 04:00: 1.1 reports on an average day
- 04:00 to 05:00: 0.51 reports on an average day
- 05:00 to 06:00: 0.48 reports on an average day
- 06:00 to 07:00: 0.08 reports on an average day
- 07:00 to 08:00: 0.22 reports on an average day
- 08:00 to 09:00: 0.11 reports on an average day
- 09:00 to 10:00: 0 reports on an average day
- 10:00 to 11:00: 0.1 reports on an average day
- 11:00 to 12:00: 0.05 reports on an average day
- 12:00 to 13:00: 0.03 reports on an average day
- 13:00 to 14:00: 0.14 reports on an average day
- 14:00 to 15:00: 0.11 reports on an average day
- 15:00 to 16:00: 0.3 reports on an average day
- 16:00 to 17:00: 0.27 reports on an average day
- 17:00 to 18:00: 0.25 reports on an average day
- 18:00 to 19:00: 0.25 reports on an average day
- 19:00 to 20:00: 0.44 reports on an average day
- 20:00 to 21:00: 0.41 reports on an average day
- 21:00 to 22:00: 0.51 reports on an average day
- 22:00 to 23:00: 0.76 reports on an average day
- 23:00 to 00:00: 0.7 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 11 reports on an average Tuesday
- Wednesday: 66 reports on an average Wednesday
- Thursday: 0 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
HBO Max IP address, servers and network
Checking hbomax.com from our server…
Service updates from @hbomax
No posts about problems from @hbomax in the last 14 days. The latest is from .
Put the HBO Max status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/hbo-max/"><img src="https://isitdownrightnow.app/badge/hbo-max.svg" alt="HBO Max status" height="20"></a>[](https://isitdownrightnow.app/services/hbo-max/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track HBO Max
The status on this page comes from user-submitted problem reports for HBO Max, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for HBO Max, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. HBO Max doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.