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Common problemGenshin Impact
Genshin Impact update or download fails
Network, storage or blocked files stop the update
The launcher or app cannot finish downloading or installing an update. HoYoverse blames unstable connections, firewalls or antivirus, low storage, broken downloads and outdated system software.
How to fix it
Use a stable connection, wired if you can, or restart your router.
Pause your firewall or antivirus for a moment, or add the game folders to its exceptions.
Free up storage space and close apps you are not using.
Verify the game files in the launcher, or reinstall the game if that fails.
Update your operating system and drivers.
From Genshin Impact's help pages: support.hoyoverse.com, in our words. Checked on 11 November 2026. If the steps do not help, Genshin Impact's own support is the next stop.
More Genshin Impact errors and common problems
- Can't connect to serverUsually a VPN, proxy or router problem
- Can't log inWrong details, account lock or network trouble
- Stuck in login loopUnstable network before Click to Begin
- Error code 9908Resource files failed to download
- Too many requests. Please try again later.Too many login attempts in a short time
- Error code 9041Launcher download was interrupted
- Error code 9001Launcher download fails on PC
All Genshin Impact errors and common problemsLive Genshin Impact status