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Common problemGenshin Impact
Genshin Impact login screen keeps reloading
Unstable network before Click to Begin
The login screen reloads over and over before you reach Click to Begin. HoYoverse says an unstable network is the likely cause.
Fix it
How to fix it
Switch between Wi-Fi and mobile data, or restart your router.
Close the game completely and open it again.
Restart your device if the loop continues.
Contact customer support if none of this helps.
From Genshin Impact's help pages: support.hoyoverse.com, in our words. Checked on 11 November 2026. If the steps do not help, Genshin Impact's own support is the next stop.
More
More Genshin Impact errors and common problems
- Can't connect to serverUsually a VPN, proxy or router problem
- Can't log inWrong details, account lock or network trouble
- Update or download failsNetwork, storage or blocked files stop the update
- Error code 9908Resource files failed to download
- Too many requests. Please try again later.Too many login attempts in a short time
- Error code 9041Launcher download was interrupted
- Error code 9001Launcher download fails on PC
All Genshin Impact errors and common problemsLive Genshin Impact status