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Common problemGenshin Impact
Genshin Impact can't connect to server
Usually a VPN, proxy or router problem
The game cannot reach HoYoverse's servers and shows a connection error. HoYoverse points to VPNs, proxies and the home network as the usual cause.
Fix it
How to fix it
Turn off any VPN or proxy.
Switch between Wi-Fi, mobile data and a wired connection to see if one works.
Restart your router.
If it keeps failing, send customer service your UID and a screenshot of the error.
From Genshin Impact's help pages: support.hoyoverse.com, in our words. Checked on 11 November 2026. If the steps do not help, Genshin Impact's own support is the next stop.
More
More Genshin Impact errors and common problems
- Can't log inWrong details, account lock or network trouble
- Stuck in login loopUnstable network before Click to Begin
- Update or download failsNetwork, storage or blocked files stop the update
- Error code 9908Resource files failed to download
- Too many requests. Please try again later.Too many login attempts in a short time
- Error code 9041Launcher download was interrupted
- Error code 9001Launcher download fails on PC
All Genshin Impact errors and common problemsLive Genshin Impact status