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Error codeGenshin ImpactWindows PC
Genshin Impact: "Error code 9001"
Launcher download fails on PC
The download through the launcher fails. HoYoverse offers a launcher repair tool and a separate cache fix for the Epic Games version.
How to fix "Error code 9001"
Close the launcher and run the launcher repair tool linked on HoYoverse's error code page.
Open the launcher again and check if the download works.
On the Epic Games version, press Windows + R, open %appdata%\Cognosphere\HYP\standalone\1_3\hk4e_global\8fANlj5K7I, delete the files there and restart the launcher.
On the official launcher, contact customer service if it still fails.
From Genshin Impact's help pages: support.hoyoverse.com, in our words. Checked on 11 November 2026. If the steps do not help, Genshin Impact's own support is the next stop.
More Genshin Impact errors and common problems
- Can't connect to serverUsually a VPN, proxy or router problem
- Can't log inWrong details, account lock or network trouble
- Stuck in login loopUnstable network before Click to Begin
- Update or download failsNetwork, storage or blocked files stop the update
- Error code 9908Resource files failed to download
- Too many requests. Please try again later.Too many login attempts in a short time
- Error code 9041Launcher download was interrupted
All Genshin Impact errors and common problemsLive Genshin Impact status