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Common problemGenshin Impact
Can't log in to Genshin Impact
Wrong details, account lock or network trouble
Signing in to the HoYoverse account fails or times out. HoYoverse lists wrong passwords, missing verification codes, locked accounts, network timeouts and linked platform logins as the usual reasons.
How to fix it
Check your username and password for typos, or reset the password with Forgot Password.
Switch to another network or restart your router.
Make sure a linked Google, PlayStation or Facebook account is still active and allowed.
On mobile, update the app; on PC, clear the launcher cache or reinstall the launcher.
On console, check whether PlayStation Network or Xbox network has an outage.
From Genshin Impact's help pages: support.hoyoverse.com, in our words. Checked on 11 November 2026. If the steps do not help, Genshin Impact's own support is the next stop.
More Genshin Impact errors and common problems
- Can't connect to serverUsually a VPN, proxy or router problem
- Stuck in login loopUnstable network before Click to Begin
- Update or download failsNetwork, storage or blocked files stop the update
- Error code 9908Resource files failed to download
- Too many requests. Please try again later.Too many login attempts in a short time
- Error code 9041Launcher download was interrupted
- Error code 9001Launcher download fails on PC
All Genshin Impact errors and common problemsLive Genshin Impact status