Genshin Impact errors and common problems

Can't connect to server: Usually a VPN, proxy or router problem

Means

The game cannot reach HoYoverse's servers and shows a connection error. HoYoverse points to VPNs, proxies and the home network as the usual cause.

First step

Turn off any VPN or proxy. All steps

Can't log in: Wrong details, account lock or network trouble

Means

Signing in to the HoYoverse account fails or times out. HoYoverse lists wrong passwords, missing verification codes, locked accounts, network timeouts and linked platform logins as the usual reasons.

First step

Check your username and password for typos, or reset the password with Forgot Password. All steps

Stuck in login loop: Unstable network before Click to Begin

Means

The login screen reloads over and over before you reach Click to Begin. HoYoverse says an unstable network is the likely cause.

First step

Switch between Wi-Fi and mobile data, or restart your router. All steps

Update or download fails: Network, storage or blocked files stop the update

Means

The launcher or app cannot finish downloading or installing an update. HoYoverse blames unstable connections, firewalls or antivirus, low storage, broken downloads and outdated system software.

First step

Use a stable connection, wired if you can, or restart your router. All steps

Error code 9908: Resource files failed to download

Means

The game could not download its resource files. HoYoverse says this comes from network problems or damaged game data.

First step

Switch between Wi-Fi and mobile data, or restart your router. All steps

Too many requests. Please try again later.: Too many login attempts in a short time

Means

The HoYoverse login service is turning your requests away for a while. It can show up next to a security risk message on the same screen.

First step

Stop trying and wait a while before you log in again. All steps

Error code 9041: Launcher download was interrupted

Means

The game download stopped part way. HoYoverse says something broke the connection during the download.

First step

Turn off any VPN, proxy or network booster tool. All steps

Error code 9001: Launcher download fails on PC

Means

The download through the launcher fails. HoYoverse offers a launcher repair tool and a separate cache fix for the Epic Games version.

First step

Close the launcher and run the launcher repair tool linked on HoYoverse's error code page. All steps