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Error codeUbisoft ConnectWindows PC
Ubisoft Connect: "Unable to start game"
Game won't launch from Ubisoft Connect
The game fails to start from Ubisoft Connect, sometimes shown as "Unable to locate game". Ubisoft points to a temporary app problem or damaged game files.
Fix it
How to fix "Unable to start game"
Restart Ubisoft Connect.
Verify the game files, then choose Update before you launch again.
If it still fails, uninstall and reinstall Ubisoft Connect.
From Ubisoft Connect's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Ubisoft Connect's own support is the next stop.
More
More Ubisoft Connect errors and common problems
- Connection lostApp can't reach Ubisoft's online services
- Can't log inLogin fails or keeps asking again
- Game missing from libraryOwned game does not appear in Games
- Cloud save problemsProgress missing after a cloud sync
- 2-Step verification codeCode never arrives or is rejected
- A Ubisoft service is not availableUbisoft Connect can't reach Ubisoft Services
- A Ubisoft Server is unavailableOutdated Ubisoft Connect version
- Error code 17006Connection problem during download or update
- Unable to start downloadInstall or update won't begin
All Ubisoft Connect errors and common problemsLive Ubisoft Connect status