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Common problemUbisoft ConnectWindows PC
Ubisoft Connect says Connection lost
App can't reach Ubisoft's online services
Ubisoft Connect shows Connection lost or drops to offline mode. Ubisoft says to rule out an outage first, then your router, network drivers, other software and any VPN.
How to fix it
Check Ubisoft Help for maintenance or outages, and test on a wired connection if you can.
Power cycle your router fully.
Update Windows so your network drivers are current.
Do a clean boot to rule out conflicting software.
Turn off any VPN or proxy.
On a school or work network, ask the network admin whether games are blocked.
From Ubisoft Connect's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Ubisoft Connect's own support is the next stop.
More Ubisoft Connect errors and common problems
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- Cloud save problemsProgress missing after a cloud sync
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- A Ubisoft service is not availableUbisoft Connect can't reach Ubisoft Services
- A Ubisoft Server is unavailableOutdated Ubisoft Connect version
- Error code 17006Connection problem during download or update
- Unable to start downloadInstall or update won't begin
- Unable to start gameGame won't launch from Ubisoft Connect
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