- Home
- Ubisoft Connect
- Errors and problems
- 2-Step verification code
Common problemUbisoft Connect
Ubisoft 2-Step verification code not working
Code never arrives or is rejected
You can't finish logging in because the 2-Step verification code does not arrive or does not work. The fix depends on whether you use an app, email or SMS.
How to fix it
With an authenticator app, log in with one of your recovery codes.
After that, turn 2-Step verification off and on again to keep the account safe.
With email codes, check spam, junk and promotions folders and whitelist Ubisoft's addresses.
With SMS codes, make sure you still have the phone number linked to the account.
If none of this works, go through Ubisoft's account recovery.
From Ubisoft Connect's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Ubisoft Connect's own support is the next stop.
More Ubisoft Connect errors and common problems
- Connection lostApp can't reach Ubisoft's online services
- Can't log inLogin fails or keeps asking again
- Game missing from libraryOwned game does not appear in Games
- Cloud save problemsProgress missing after a cloud sync
- A Ubisoft service is not availableUbisoft Connect can't reach Ubisoft Services
- A Ubisoft Server is unavailableOutdated Ubisoft Connect version
- Error code 17006Connection problem during download or update
- Unable to start downloadInstall or update won't begin
- Unable to start gameGame won't launch from Ubisoft Connect
All Ubisoft Connect errors and common problemsLive Ubisoft Connect status