- Home
- Ubisoft Connect
- Errors and problems
- Game missing from library
Common problemUbisoft ConnectWindows PC
Game not showing in Ubisoft Connect library
Owned game does not appear in Games
A game you bought is not in your Ubisoft Connect library. Ubisoft says it is usually on another Ubisoft account, or the app cache needs clearing.
Fix it
How to fix it
Make sure you are logged in to the Ubisoft account the game was activated on.
Empty the Ubisoft Connect cache folder.
Restart Ubisoft Connect and check the library again.
If the game is still missing, contact Ubisoft with a screenshot of your proof of purchase.
From Ubisoft Connect's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Ubisoft Connect's own support is the next stop.
More
More Ubisoft Connect errors and common problems
- Connection lostApp can't reach Ubisoft's online services
- Can't log inLogin fails or keeps asking again
- Cloud save problemsProgress missing after a cloud sync
- 2-Step verification codeCode never arrives or is rejected
- A Ubisoft service is not availableUbisoft Connect can't reach Ubisoft Services
- A Ubisoft Server is unavailableOutdated Ubisoft Connect version
- Error code 17006Connection problem during download or update
- Unable to start downloadInstall or update won't begin
- Unable to start gameGame won't launch from Ubisoft Connect
All Ubisoft Connect errors and common problemsLive Ubisoft Connect status