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Common problemUbisoft ConnectWindows PC
Ubisoft Connect cloud save missing or corrupted
Progress missing after a cloud sync
Missions, characters or other progress are gone from your game. Ubisoft says the cloud save may be corrupted, and you can replace it with a fresh local save.
How to fix it
Quit the game and turn off cloud synchronization in Ubisoft Connect.
Start the game and play until it saves, then exit.
Turn cloud synchronization back on and start the game again.
When asked, choose the local save to overwrite the cloud copy.
If that save is also wrong, repeat the steps with an older save that works.
From Ubisoft Connect's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Ubisoft Connect's own support is the next stop.
More Ubisoft Connect errors and common problems
- Connection lostApp can't reach Ubisoft's online services
- Can't log inLogin fails or keeps asking again
- Game missing from libraryOwned game does not appear in Games
- 2-Step verification codeCode never arrives or is rejected
- A Ubisoft service is not availableUbisoft Connect can't reach Ubisoft Services
- A Ubisoft Server is unavailableOutdated Ubisoft Connect version
- Error code 17006Connection problem during download or update
- Unable to start downloadInstall or update won't begin
- Unable to start gameGame won't launch from Ubisoft Connect
All Ubisoft Connect errors and common problemsLive Ubisoft Connect status