- Home
- Ubisoft Connect
- Errors and problems
- Can't log in
Common problemUbisoft ConnectWindows PC
Can't log in to Ubisoft Connect
Login fails or keeps asking again
Ubisoft Connect won't log you in, or keeps sending you back to the login screen. Ubisoft points to service problems, offline mode, missing permissions, security software and an old app version.
How to fix it
Check Ubisoft Help for maintenance or degraded services.
Make sure your internet works and that the app is not stuck in offline mode.
Run Ubisoft Connect as administrator.
Check that your firewall or antivirus is not blocking the app.
Reinstall the latest version of Ubisoft Connect and log in again.
From Ubisoft Connect's help pages: ubisoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Ubisoft Connect's own support is the next stop.
More Ubisoft Connect errors and common problems
- Connection lostApp can't reach Ubisoft's online services
- Game missing from libraryOwned game does not appear in Games
- Cloud save problemsProgress missing after a cloud sync
- 2-Step verification codeCode never arrives or is rejected
- A Ubisoft service is not availableUbisoft Connect can't reach Ubisoft Services
- A Ubisoft Server is unavailableOutdated Ubisoft Connect version
- Error code 17006Connection problem during download or update
- Unable to start downloadInstall or update won't begin
- Unable to start gameGame won't launch from Ubisoft Connect
All Ubisoft Connect errors and common problemsLive Ubisoft Connect status