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Common problemTeslaiPhone and Android app
Can't set up the Tesla phone key
Too far from the car or Bluetooth stuck
Setting up a phone key needs Bluetooth, Mobile Access and you being close to the car. Tesla says automatic setup can fail when you are too far away, and the app then asks for your key card.
Fix it
How to fix it
Update the Tesla app and turn on Bluetooth on your phone.
Check that Mobile Access is on and sit inside the car.
Turn your phone's Bluetooth off and on, then pair the phone as a key again.
If automatic setup fails, follow the app's steps to finish with your key card.
From Tesla's help pages: tesla.com, in our words. Checked on 11 November 2026. If the steps do not help, Tesla's own support is the next stop.
More
More Tesla errors and common problems
- App won't connectCar asleep after standing or battery low
- Phone key not workingBluetooth, location or battery settings on the phone
- App not workingOld version, VPN or sign-in problem
- Can't sign inWrong email or password on the account
- Car missing from appCar not on the account or Mobile Access off
- Mobile Access DisabledMobile Access off or car in Service Mode