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Common problemTeslaiPhone and Android app
Can't sign in to the Tesla app
Wrong email or password on the account
The app uses the same email address and password you used to order the car. Tesla says sign-in often fails because the order was placed with a different email or the email was misspelled.
Fix it
How to fix it
Sign in with the email address and password you used to place your order.
Reset your password if those details do not work.
Try other email addresses you use, in case the order was made with one of them.
Contact Tesla Customer Support if you still cannot sign in.
From Tesla's help pages: tesla.com, in our words. Checked on 11 November 2026. If the steps do not help, Tesla's own support is the next stop.
More
More Tesla errors and common problems
- App won't connectCar asleep after standing or battery low
- Phone key not workingBluetooth, location or battery settings on the phone
- App not workingOld version, VPN or sign-in problem
- Phone key setup failedToo far from the car or Bluetooth stuck
- Car missing from appCar not on the account or Mobile Access off
- Mobile Access DisabledMobile Access off or car in Service Mode