- Home
- Tesla
- Errors and problems
- App not working
Common problemTeslaiPhone and Android app
Tesla app not working or loading
Old version, VPN or sign-in problem
When the app is slow or stops responding, Tesla points to the app version, VPNs on the phone and the account you are signed in with.
Fix it
How to fix it
Sign out and sign back in with the email address of your Tesla Account.
Make sure you use the official Tesla app from the App Store or Google Play, updated to the latest version.
Turn off any VPN and restart your phone.
Delete and reinstall the app, then pair your phone key again.
From Tesla's help pages: tesla.com, in our words. Checked on 11 November 2026. If the steps do not help, Tesla's own support is the next stop.
More
More Tesla errors and common problems
- App won't connectCar asleep after standing or battery low
- Phone key not workingBluetooth, location or battery settings on the phone
- Can't sign inWrong email or password on the account
- Phone key setup failedToo far from the car or Bluetooth stuck
- Car missing from appCar not on the account or Mobile Access off
- Mobile Access DisabledMobile Access off or car in Service Mode