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Common problemTeslaiPhone and Android app
Car not showing in the Tesla app
Car not on the account or Mobile Access off
The car only appears when it is linked to your Tesla Account and Mobile Access is on in the car. Tesla notes the car must also be delivered before app features work.
Fix it
How to fix it
Tap the menu at the top right, then 'Add/Remove Products' > 'Vehicle', and follow the steps to add the car.
Check that 'Allow Mobile Access' is on under 'Controls' > 'Safety & Security' on the touchscreen.
Delete the app, reinstall it and sign in again, then pair your phone key again.
From Tesla's help pages: tesla.com, in our words. Checked on 11 November 2026. If the steps do not help, Tesla's own support is the next stop.
More
More Tesla errors and common problems
- App won't connectCar asleep after standing or battery low
- Phone key not workingBluetooth, location or battery settings on the phone
- App not workingOld version, VPN or sign-in problem
- Can't sign inWrong email or password on the account
- Phone key setup failedToo far from the car or Bluetooth stuck
- Mobile Access DisabledMobile Access off or car in Service Mode