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Common problemTeslaiPhone and Android app
Tesla app won't connect to the car
Car asleep after standing or battery low
The app may fail to reach the car when it has been idle for a long time or its battery is very low. Tesla also says Mobile Access must be on, and both the phone and the car need mobile signal.
Fix it
How to fix it
Wake the car by opening a door or the trunk, or by pressing the brake pedal.
Try locking and unlocking the car from the Tesla app to wake it.
Check that 'Allow Mobile Access' is on under 'Controls' > 'Safety & Security' on the touchscreen.
Make sure both your phone and the car have mobile signal.
From Tesla's help pages: tesla.com, in our words. Checked on 11 November 2026. If the steps do not help, Tesla's own support is the next stop.
More
More Tesla errors and common problems
- Phone key not workingBluetooth, location or battery settings on the phone
- App not workingOld version, VPN or sign-in problem
- Can't sign inWrong email or password on the account
- Phone key setup failedToo far from the car or Bluetooth stuck
- Car missing from appCar not on the account or Mobile Access off
- Mobile Access DisabledMobile Access off or car in Service Mode