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Common problemTeslaiPhone and Android app
Tesla phone key not working
Bluetooth, location or battery settings on the phone
The phone key works over Bluetooth and depends on several phone settings. Tesla lists third-party Tesla apps, location access, airplane and power-saving modes and an old app version as common causes.
How to fix it
Remove any third-party Tesla vehicle apps from your phone.
Set the Tesla app's location permission to 'Always Allow' and turn off airplane and power-saving modes.
Turn on Bluetooth and update the Tesla app to the latest version.
Turn Airplane Mode on and off, then restart the car's touchscreen.
Reset the key under 'Security & Drivers' > 'Phone Key Best Practices' > 'Reset Phone Key' in the app.
Contact Tesla Customer Support if it still does not work.
From Tesla's help pages: tesla.com, in our words. Checked on 11 November 2026. If the steps do not help, Tesla's own support is the next stop.
More Tesla errors and common problems
- App won't connectCar asleep after standing or battery low
- App not workingOld version, VPN or sign-in problem
- Can't sign inWrong email or password on the account
- Phone key setup failedToo far from the car or Bluetooth stuck
- Car missing from appCar not on the account or Mobile Access off
- Mobile Access DisabledMobile Access off or car in Service Mode