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Common problemStarbucksiPhone and Android app, starbucks.com

Starbucks password reset email not arriving

Filtered, delayed or blocked by a VPN

The password reset email can land in spam, take a few minutes, or be blocked when a VPN is on.

Is Starbucks down right now? Partial outage: 111 problem reports in the last hour. Many people are having trouble, so this problem may come from Starbucks's side: waiting can be enough.
Fix it

How to fix it

  1. Check your spam or junk folder.

  2. Make sure the email address you typed is correct.

  3. Wait up to 10 minutes for the email to arrive.

  4. If you started the reset in the app, try it on starbucks.com instead, or the other way around.

  5. Turn off any VPN and request the reset again.

From Starbucks's help pages: customerservice.starbucks.com, in our words. Checked on 5 November 2026. If the steps do not help, Starbucks's own support is the next stop.

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