- Home
- Starbucks
- Errors and problems
- App not working
Common problemStarbucksiPhone and Android app
Starbucks app not working
Old app version that is no longer supported
Starbucks says the app can stop working when you are on an outdated version it no longer supports.
Fix it
How to fix it
Open the App Store or Google Play and check for a Starbucks app update.
Install the latest version, then open the app again.
From Starbucks's help pages: customerservice.starbucks.com, in our words. Checked on 5 November 2026. If the steps do not help, Starbucks's own support is the next stop.
More
More Starbucks errors and common problems
- Can't log inVPN, Wi-Fi or a temporarily locked account
- Reload failedBilling details don't match your bank
- Bonus Stars missingDelay, missed opt-in or offer rules
- Reset email missingFiltered, delayed or blocked by a VPN
- Oops, something went wrong on our endUsually an invalid or expired payment method
All Starbucks errors and common problemsLive Starbucks status