- Home
- Starbucks
- Errors and problems
- Bonus Stars missing
Common problemStarbucksiPhone and Android app
Starbucks Bonus Stars not showing
Delay, missed opt-in or offer rules
Stars from a qualifying purchase can take up to 24 hours to show up. Bonus Stars only count if the offer was sent to you, you opted in when asked, and the purchase met the offer's terms.
How to fix it
Wait up to 24 hours after the purchase, then refresh the app.
Check the offer email for the date the Stars will be added, since some offers pay out later.
Make sure you tapped Join Now or Activate Offer if the email asked you to.
Look at your History to confirm the purchase met the offer terms, such as the time of day.
From Starbucks's help pages: customerservice.starbucks.com, in our words. Checked on 5 November 2026. If the steps do not help, Starbucks's own support is the next stop.
More Starbucks errors and common problems
- Can't log inVPN, Wi-Fi or a temporarily locked account
- App not workingOld app version that is no longer supported
- Reload failedBilling details don't match your bank
- Reset email missingFiltered, delayed or blocked by a VPN
- Oops, something went wrong on our endUsually an invalid or expired payment method
All Starbucks errors and common problemsLive Starbucks status