Starbucks errors and common problems

Can't log in: VPN, Wi-Fi or a temporarily locked account

Means

Starbucks says sign-in trouble is often caused by a VPN or by the Wi-Fi network you are on. After several failed attempts the account can also be locked for a few hours.

First step

Turn off any VPN and try to sign in again. All steps

App not working: Old app version that is no longer supported

Means

Starbucks says the app can stop working when you are on an outdated version it no longer supports.

First step

Open the App Store or Google Play and check for a Starbucks app update. All steps

Reload failed: Billing details don't match your bank

Means

Reloads usually fail when the name or address on your Starbucks account is not exactly what your bank has on file, or when the saved card is out of date.

First step

Make sure the name and billing address match your bank's records exactly. All steps

Bonus Stars missing: Delay, missed opt-in or offer rules

Means

Stars from a qualifying purchase can take up to 24 hours to show up. Bonus Stars only count if the offer was sent to you, you opted in when asked, and the purchase met the offer's terms.

First step

Wait up to 24 hours after the purchase, then refresh the app. All steps

Reset email missing: Filtered, delayed or blocked by a VPN

Means

The password reset email can land in spam, take a few minutes, or be blocked when a VPN is on.

First step

Check your spam or junk folder. All steps

Oops, something went wrong on our end: Usually an invalid or expired payment method

Means

This message shows up on the Starbucks website. Starbucks says it is usually caused by a payment method that is invalid or has expired.

First step

Check that the card saved to your account is valid and not expired. All steps