Common problemStarbucksiPhone and Android app, starbucks.com

Can't log in to the Starbucks app

VPN, Wi-Fi or a temporarily locked account

Starbucks says sign-in trouble is often caused by a VPN or by the Wi-Fi network you are on. After several failed attempts the account can also be locked for a few hours.

Is Starbucks down right now? Partial outage: 113 problem reports in the last hour. Many people are having trouble, so this problem may come from Starbucks's side: waiting can be enough.

Fix it

How to fix it

Turn off any VPN and try to sign in again.
On your phone, switch from Wi-Fi to cellular data.
Reset your password in the app or with Forgot Password on starbucks.com.
Delete the app, restart your phone, install the app again and sign in.
If you already tried many times, wait 2 to 3 hours before the next attempt.

From Starbucks's help pages: customerservice.starbucks.com, in our words. Checked on 5 November 2026. If the steps do not help, Starbucks's own support is the next stop.

Can't log in to the Starbucks app

How to fix it

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