Is SoftBank down right now? Live status and outage tracker

SoftBank outages and problems

User reports, last 24 hours

128 reports in total, counted in 15-minute windows

In the last hour, 4 problem reports came in for SoftBank, against about 4 at this time on a usual day. Over the last 24 hours there were 128 reports. There has been no spike in reports since 3 November. These are user reports from Japan, where most people report SoftBank problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 128 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

4

33% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

7

7 reports, 19 h ago

In the past 24 hours, 128 user reports came in for SoftBank. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 19 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

SoftBank in November 2026

Problem reports in November (since 3 November)

146

Monthly report for November 2026

People who report a problem with SoftBank to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• ウェブサイト
• モバイルインターネット
• SMS
• 音声通話
• 請求
• モバイル信号

SoftBank problem spikes, last 30 days

Since 3 November, SoftBank had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix SoftBank not working

SoftBank is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not SoftBank.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While SoftBank is down: what to use instead

• Wi-Fi Use home, work, or public Wi-Fi for messaging, maps, and account pages if mobile data is the part failing.
• My SoftBank app If the website will not load but your connection works, try the app for bills, data usage, and account settings.
• Another mobile carrier If you have a second SIM or another phone, switch to NTT Docomo, au, or Rakuten Mobile until service comes back.
• SoftBank shop For account tasks that cannot wait, a local shop can help when the online pages or app are not usable.

When people report SoftBank problems

The busiest hour for reports about SoftBank is 05:00 to 06:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

SoftBank IP address, servers and network

Service updates from @SoftBank

No posts about problems from @SoftBank in the last 14 days. The latest is from .