PlayStation Network error WS-116449-5

Service under maintenance

The service you're trying to use may be down for maintenance.

Is PlayStation Network down right now? Operational: 20 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.

Fix it

How to fix error WS-116449-5

Check the PlayStation server status page for maintenance or outages.
If no maintenance is listed, reset the PS5's internet connection settings and run a connection test.
Turn off the router and modem for at least 5 minutes, then turn them back on.
If it still fails, try again later because the line may be congested.

From PlayStation Network's help pages: playstation.com, in our words. Checked on 5 November 2026. If the steps do not help, PlayStation Network's own support is the next stop.

CE-108255-1Game or app error
NW-102216-2Error connecting to PlayStation
WS-116420-4Unable to connect to the server
NP-103047-5Unable to connect to the server
NP-102955-2Incorrect account information
CE-34878-0Game or app crashed
NW-31201-7Could not connect to the network

All PlayStation Network error codes Live PlayStation Network status

PlayStation Network error WS-116449-5

How to fix error WS-116449-5

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