PlayStation Network error NW-31201-7

Could not connect to the network

PlayStation's servers or the game's server may be temporarily unavailable.

Is PlayStation Network down right now? Operational: 20 problem reports in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.

Fix it

How to fix error NW-31201-7

Check the game server's status on the game's website.
If the servers are up, run Settings > Network > Test Internet Connection.
Update the router firmware and disconnect other devices to lighten the network load.
If it still fails, try again later, because the server may be busy.

From PlayStation Network's help pages: playstation.com, in our words. Checked on 5 November 2026. If the steps do not help, PlayStation Network's own support is the next stop.

CE-108255-1Game or app error
NW-102216-2Error connecting to PlayStation
WS-116420-4Unable to connect to the server
NP-103047-5Unable to connect to the server
WS-116449-5Service under maintenance
NP-102955-2Incorrect account information
CE-34878-0Game or app crashed

All PlayStation Network error codes Live PlayStation Network status

PlayStation Network error NW-31201-7

How to fix error NW-31201-7

More PlayStation Network error codes