PlayStation Network error codes

All 8 codes

• CE-108255-1: Game or app error

  Means

  Something went wrong inside the game or application you were running.

  First step

  Update the game to its latest version. All steps

• NW-102216-2: Error connecting to PlayStation

  Means

  The console hit an error while connecting to PlayStation's online services.

  First step

  Check the PlayStation status page for network problems. All steps

• WS-116420-4: Unable to connect to the server

  Means

  The console ran into an error while connecting to PlayStation Network.

  First step

  Check the PSN status page for an outage or maintenance. All steps

• NP-103047-5: Unable to connect to the server

  Means

  The PS5 can't connect to PlayStation, possibly because the servers are congested.

  First step

  Check the PlayStation status page. All steps

• WS-116449-5: Service under maintenance

  Means

  The service you're trying to use may be down for maintenance.

  First step

  Check the PlayStation server status page for maintenance or outages. All steps

• NP-102955-2: Incorrect account information

  Means

  The sign-in details don't match. You may be entering details for a different account from the one registered on the console.

  First step

  Make sure you're signing in to the account that is registered on this console. All steps

• CE-34878-0: Game or app crashed

  Means

  An error occurred in the game or application.

  First step

  Update both the PS4 system software and the game to their latest versions. All steps

• NW-31201-7: Could not connect to the network

  Means

  PlayStation's servers or the game's server may be temporarily unavailable.

  First step

  Check the game server's status on the game's website. All steps