Microsoft OneDrive errors and common problems

Files not syncing: Often stuck on Processing changes

Means

OneDrive stops uploading or shows Processing changes for a long time. Microsoft says an open file, a very large file, a big batch of new files, a recent sign-in or update, or being signed out can all hold sync up.

First step

Close any OneDrive file you still have open. All steps

Can't sign in: Signed out or blocked by the network

Means

The OneDrive app shows a gray cloud with a line through it or says it is not connected. Microsoft says this means you are signed out, or that a firewall on your network is blocking OneDrive.

First step

Click the gray OneDrive icon and enter your email address and password on the Set up OneDrive screen. All steps

OneDrive storage full: Storage quota used up or reduced

Means

OneDrive stops uploading, editing and syncing new files, and the files you already have become read-only. Microsoft says this happens when you or people on your plan go over the quota, a shared folder pushes you over it, or a subscription or promotion ends and your quota drops.

First step

Open Manage your OneDrive storage to see what takes up space, and empty the Recycle bin. All steps

Sync pending: A hidden or temporary file blocks sync

Means

A folder or file shows Sync pending and never finishes. Microsoft says a hidden file or a temporary .tmp file in the folder is often what holds it up.

First step

Turn on Hidden items in File Explorer to find hidden files in the folder. All steps

0x8007016A: The cloud file provider is not running

Means

Windows shows this error when you try to open, copy or move OneDrive files and the OneDrive app is not working properly in the background. Microsoft's fix is to update Windows, turn off Files On-Demand and reset OneDrive.

First step

Check for and install Windows updates. All steps