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Common problemFord PassiPhone and Android app
FordPass remote lock or unlock not working
Door open, Deep Sleep or fault with the car
Remote locking fails when a door, the boot or the bonnet is open, or when the car is in Deep Sleep mode. Ford suggests testing the key fob to see whether the fault is in the car or the app.
How to fix it
Make sure the car is not in Deep Sleep mode.
Check that all doors, the tailgate, the boot and the bonnet are closed.
Restart your phone and send the lock or unlock command again.
Try locking with the key fob, and contact Ford app support if the fob works but the app does not.
From Ford Pass's help pages: ford.com, in our words. Checked on 11 November 2026. If the steps do not help, Ford Pass's own support is the next stop.
More Ford Pass errors and common problems
- Remote start not workingDoor open, setting off or Deep Sleep mode
- Activation pendingPrompt on the car screen missed or connectivity off
- App not respondingOld app version or weak phone connection
- Car in Deep Sleep modeCar saving battery after standing or low voltage
- Can't log inTypo, old password or old app version
- Location not updatingRefresh needed or modem not talking to the app
- Activation in ProgressModem activation not finished
- Refresh failedLocation refresh could not reach the car
All Ford Pass errors and common problemsLive Ford Pass status