Ford Pass: "Refresh failed"

Location refresh could not reach the car

Shown as "Refresh failed. May be due to poor vehicle connectivity." when the car's location cannot be updated. Ford says it may point to a modem that is not communicating.

Is Ford Pass down right now? Operational: 1 problem report in the last hour. If it were down for everyone, this error could come from there; right now it looks normal.

Fix it

How to fix "Refresh failed"

Check whether other remote commands such as lock and unlock still work.
Wait 30 seconds and tap Refresh again, up to 3 times.
Contact Ford app support if other commands work but the refresh keeps failing.

From Ford Pass's help pages: ford.com, in our words. Checked on 11 November 2026. If the steps do not help, Ford Pass's own support is the next stop.

Remote start not workingDoor open, setting off or Deep Sleep mode
Activation pendingPrompt on the car screen missed or connectivity off
App not respondingOld app version or weak phone connection
Car in Deep Sleep modeCar saving battery after standing or low voltage
Remote lock not workingDoor open, Deep Sleep or fault with the car
Can't log inTypo, old password or old app version
Location not updatingRefresh needed or modem not talking to the app
Activation in ProgressModem activation not finished

All Ford Pass errors and common problems Live Ford Pass status

Ford Pass: "Refresh failed"

How to fix "Refresh failed"

More Ford Pass errors and common problems