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- Car in Deep Sleep mode
Common problemFord PassiPhone and Android app
FordPass says the car is in Deep Sleep mode
Car saving battery after standing or low voltage
Deep Sleep mode shuts off the app connection to save the battery. Ford says it starts after 14 days without use, when battery voltage drops below 9.5 volts, or in very hot or cold weather.
Fix it
How to fix it
Start the car yourself with the push button or the key.
Wait 20 to 30 seconds for the modem to reconnect to the Ford app.
Contact Roadside Assistance if the car will not start.
From Ford Pass's help pages: ford.com, in our words. Checked on 11 November 2026. If the steps do not help, Ford Pass's own support is the next stop.
More
More Ford Pass errors and common problems
- Remote start not workingDoor open, setting off or Deep Sleep mode
- Activation pendingPrompt on the car screen missed or connectivity off
- App not respondingOld app version or weak phone connection
- Remote lock not workingDoor open, Deep Sleep or fault with the car
- Can't log inTypo, old password or old app version
- Location not updatingRefresh needed or modem not talking to the app
- Activation in ProgressModem activation not finished
- Refresh failedLocation refresh could not reach the car
All Ford Pass errors and common problemsLive Ford Pass status